Our Privacy Policy was last updated on March 11, 2025.
This is a Privacy Policy of Dr D W Dagasso Inc. doing business as Kamloops Orthodontics and Our Website at https://kamloopsorthodontics.ca/.
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Website and receive Services from Us and it tells You about Your privacy rights and how the law protects You.
Interpretation and Definitions
Interpretation
Words with capitalized initial letters have meanings defined under the following Definitions section.
Definitions
For this Privacy Policy:
- "Clinic" (referred to as either the “Clinic", "We", "Us" or "Our" in this Agreement) refers to Kamloops Orthodontics.
- "Cookies" are small files placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses./li>
- "Device" means any device that can access the Service, such as a computer, a cell phone or a digital tablet.
- "Personal Data" is any information that relates to an identified or identifiable individual.
- "Service" is any service We offer at the Clinic.
- "Service Provider" means any natural or legal person who processes the data on behalf of the Clinic. It refers to third-party companies or individuals employed by the Clinic to facilitate the Service, to provide the Service on behalf of the Clinic, to perform services related to the Service or to assist the Clinic in analyzing how the Service is used.
- "Usage Data" refers to data collected automatically, either generated using the Service or from the Service infrastructure itself (for example, the duration of a page visit).
- "Website" refers to https://kamloopsorthodontics.ca/
- "You" and "Your" means the individual accessing or using the Service, or the Clinic, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using Our Website or accessing Our Services, We may ask You to provide Us with certain Personal Data that can be used to contact or identify You. Personal Data may include, but is not limited to:
- Your first and last name, and, if applicable, the names of your children or dependents receiving Services.
- Your contact information, including phone number, email address, and physical address.
- Your date of birth and personal health number (if applicable) to verify eligibility for dental coverage and insurance claims.
- Your dental and medical history, including medications, allergies, past procedures, and relevant health conditions to ensure safe and appropriate treatment.
- Imaging data, including X-rays, CBCT scans, intraoral and extraoral photographs, and other diagnostic images taken as part of your dental care.
- Information from referring providers, including dental or medical records, referral notes, and health assessments provided by your dentist, physician, specialist, or other healthcare professionals.
- Your insurance details, including provider name, policy number, and coverage information to process claims.
- Your payment information for billing purposes.
- Emergency contact information in case of urgent medical situations.
- Consent forms and treatment plans that you sign before receiving Services.
- Your communications with Us, including inquiries, appointment requests, and feedback provided through Our Website, email, or in person.
- Security and surveillance footage (if applicable) collected at Our Clinic for security purposes.
Usage Data
Usage Data is collected automatically when using the Website. Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of Our Website that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Website by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device's unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data. We may also collect information that Your browser sends whenever You visit our Website or when You access the Website by or through a mobile device.
Tracking Technologies and Cookies
We may use cookies and similar technologies like beacons and scripts to enhance and analyze Our Website. This includes using both temporary (Session) and persistent (Persistent) cookies, which remain on Your device to remember Your preferences and previous visits. While You can set your browser to block cookies, doing so may affect Your ability to use certain parts of Our Website.
Our cookies, if used, may be used for several purposes, including:
- Necessary Cookies: Essential for using services on our Website.
- Preference Cookies: Save Your settings and preferences
- Analytics Cookies: Track website usage and performance (may be set by third parties).
Use of Your Personal Data
We may use Personal Data for the following purposes:
- To provide and maintain our Website: including monitoring the usage of Our Website and facilitating referral submissions from other healthcare providers, and you to request consultations.
- To provide Our Services: including diagnosing and treating dental and orthodontic conditions, maintaining patient records, coordinating with referring healthcare providers or specialists, and delivering all other dental and orthodontic treatments, examinations, procedures, and related care offered at the Clinic.
- For the performance of a contract: including processing insurance claims, billing, and fulfilling any agreements related to Your treatment at the Clinic.
- To contact You: including sending appointment reminders, follow-up communications, treatment plan details, or other necessary notifications via email, phone, SMS, or other electronic means.
- To provide health-related information and news: To provide health-related information and news: including oral hygiene tips, preventive care reminders, and post-treatment instructions related to the Services, as well as special offers and general information about goods, services, and events similar to those You have already purchased or inquired about, unless You have opted out of such communications.
- To manage Your requests: including responding to inquiries, appointment requests, or other interactions with the Clinic.
- To ensure security and safety: including collecting and retaining surveillance footage recorded on Our premises for crime prevention and security purposes. This footage is used strictly to protect Our property, staff, visitors, and patients and may be shared with law enforcement or other authorities as required by law.
- For business transfers: including evaluating or conducting a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Clinic’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceedings, in which Personal Data held by the Clinic about Website users or patients is among the assets transferred.
- To improve the Service: including analyzing Usage Data, evaluating patient feedback, monitoring trends, and enhancing the Website, marketing efforts, and patient experience.
- For legal and regulatory compliance: including record-keeping obligations, insurance audits, and fulfilling reporting requirements under applicable healthcare laws.
Retention of Your Personal Data
The Clinic will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain Your Personal Data to comply with applicable laws), resolve disputes, and enforce Our legal agreements and policies.
The Clinic will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of Our Website, or We are legally obligated to retain this data for longer periods.
Processing and Storage of Your Personal Data
Your information, including Personal Data, is processed at the Clinic's operating office(s) and in any other locations where the parties involved in processing and storage are located. This means that Your Personal Data may be transferred to and maintained on computers or servers outside Your province, Canada, or other governmental jurisdiction, including in the United States (U.S.), where the data protection laws may differ from those in Canada. It may be subject to access by U.S. law enforcement or regulatory agencies under laws such as the Patriot Act.
The Clinic takes steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy. We will not transfer Your Personal Data to an organization or a country unless adequate security controls are in place, including contractual protections and compliance with applicable privacy laws such as British Columbia’s Personal Information Protection Act.
The Service Providers We use may have access to Your Personal Data. These third-party vendors collect, store, use, process and transfer information about Your activity on Our Website in accordance with their Privacy Policies.
Disclosure of Your Personal Data
We do not sell your Personal Data. However, we may share it in the following situations:
- With Service Providers: We may share Your Personal Data with Service Providers who assist Us in providing the Service, including relating to medical records management, appointment scheduling, payment processing, dental imaging, laboratory services, and IT support. These Service Providers are contractually required to protect Your Personal Data and comply with applicable privacy laws.
- With Referring Healthcare Providers and Laboratories: If necessary for Your treatment, we may share Your Personal Data, including dental records, X-rays, and other imaging data, with referring dentists, specialists, dental laboratories, or other medical professionals involved in Your care.
- For business transfers: We may share or transfer Your Personal Data in connection with, or during negotiations of, any merger, transfer, sale of Clinic assets, financing, or acquisition of all or a portion of Our Clinic to another organization.
- With Your consent: We may disclose Your Personal Data for a lawful purpose with Your consent.
- For law enforcement purposes: Under certain circumstances, the Clinic may be required to disclose Your Personal Data if required by law or in response to valid requests by public authorities (e.g. a court or a government agency).
- For other legal purposes: The Clinic may disclose Your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of the Clinic, prevent or investigate possible wrongdoing in connection with the Website or Services, protect the personal safety of Users of the Website or Services or the public or protect against liability.
Security of Your Personal Data
The security of Your Personal Data is important to Us, but no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Links to Other Websites and Applications
Our Website may contain links to third-party websites, as well as integrate third-party applications, plugins, or other services that enhance functionality. If You click on a third-party link or interact with a third-party plugin or application on Our Website, You may be directed to that third party’s site or service. We strongly advise You to review the Privacy Policy of every site, application, or service You interact with, as We do not control and assume no responsibility for their content, privacy policies, or data practices.
Marketing Messages and Opting Out
If You provide Us Your email, You may opt out of receiving marketing emails at any time by clicking the "unsubscribe" link included in Our marketing emails or by contacting Us. Please note that even if You opt out of marketing communications, We may still send You important administrative, transactional, or Service-related messages.
If You have provided Us with a mobile number, We may send You SMS messages for appointment reminders, urgent updates, or promotional offers. You may opt out at any time by replying STOP to any SMS message You receive from Us. Standard message and data rates may apply, depending on Your mobile carrier plan.
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when posted on this page.
Contact Us
If you have any questions about this Privacy Policy, You can contact us by sending us an email to: info@kamloopsorthodontics.ca .